Casino Frequently Asked Questions

We are always happy to answer questions from players and visitors through our dedicated multi-lingual customer service centre. To help provide more information as quickly as possible, we've collected some of the most frequently asked questions and offer the answers online.

Please select the category for a list of questions, then choose your question. If your question is not listed or you need additional information, please let us know what you need by contacting our Player Support team through email or online forms. We're always happy to serve you!

Casino Player Support Team

Questions Regarding Sign-Up Bonus Offer

How do I get the new user welcome bonus?

What are the terms of your Bonus offer?

Questions Regarding Credit Card Verification Code

What is the Verification Code?

Where can I find the Verification Code?

How does the Verification Code protect me?

Is it safe for me to provide my Verification Code on your form?

What if I can't read part of the Verification Code?

What if my card doesn't have a Verification Code?

Will my Verification Code ever change?