Questions Regarding Technical Support

How do I remove the Casino software?

At the Start menu of your Windows desktop, select Programs, then look for the Casino folder and highlight it with your mouse. A small menu will pop out, and one of the selections will be an Uninstall link. Click on Uninstall and follow any further instructions from your operating system.

Uninstall will remove the Casino software from your PC, and you will no longer be able to access the Casino or your account from this machine.

I try to login but keep getting an invalid password message.

You may be entering the wrong password, or you may have CAPS LOCK on. Remember that your password is case sensitive. If you continue to have difficulties, please write to our Casino Player Support Team for assistance. Be sure to indicate that you can't access your account. We'll need your Casino Account login name and your email address in order to help you.

Why is my software in English even though I selected a different language?

When the decision is made to add a new language to the software product, we make the choice available immediately, even though it will take some time to develop the new language version. When that version becomes available, anyone who pre-selected it will have their software automatically updated to use the new version. In the meantime, the software will run in English. If we did not make the selection available until the new version is ready, then you would have to manually go through the language selection -> download -> install process all over again in order to use the new language. By offering pre-selection, we make it automatic and easy for you.